- Customers can return the service purchased through Moowifi Communication and Automation Industry Limited Company within 14 days from the delivery date.
- Return requests should be communicated to the customer service department via the contact information provided by the company.
Conditions for Return:
- The service to be returned must not have been activated or used by the customer.
- Return requests will not be accepted after the service has been used.
- After receiving the return request, the customer service department will inform the customer.
- Once the return request is approved, detailed information about the return process will be provided to the customer.
- If return requests are due to customer-related reasons, the return fee is the responsibility of the customer.
- If return requests are due to an issue within the company's control, the return fee will be covered by the company.
- All information and documents related to the service must be provided in full during the return request.
- Return requests should include a clear statement that the service has not been initiated or used.
Conditions for Rejecting Returns:
- Return requests may be rejected if the service has been used or activated.
- Failure to comply with return conditions may result in the rejection of the return process.
Refund After Return:
- After the return request is approved, the refund amount will be credited to the original payment source (credit card, bank account, etc.).
Moowifi Communication and Automation Industry Limited Company
Kavacık Mh. Gürz Sokak No:4 D19 Beykoz/Istanbul