Cancellation Conditions

Return Process:

• Customers can return the service purchased through Moowifi Communication and Automation Industry Limited Company within 14 days from the delivery date.
• Return requests should be communicated to the customer service department via the contact information provided by the company.

Conditions for Return:

• The service to be returned must not have been activated or used by the customer.
• Return requests will not be accepted after the service has been used.

Return Procedure:

• After receiving the return request, the customer service department will inform the customer.
• Once the return request is approved, detailed information about the return process will be provided to the customer.

Return Fee:

• If return requests are due to customer-related reasons, the return fee is the responsibility of the customer.
• If return requests are due to an issue within the company's control, the return fee will be covered by the company.

Return Conditions:

• All information and documents related to the service must be provided in full during the return request.
• Return requests should include a clear statement that the service has not been initiated or used.

Conditions for Rejecting Returns:

• Return requests may be rejected if the service has been used or activated.
• Failure to comply with return conditions may result in the rejection of the return process.

Refund After Return:

• After the return request is approved, the refund amount will be credited to the original payment source (credit card, bank account, etc.).

Return Address:

Moowifi Communication and Automation Industry Limited Company
Kavacık Mh. Gürz Sokak No:4 D19 Beykoz/Istanbul
[Return Department]